Last Updated: 23 August 2026

At Azad Scents, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit azadscents.com, create an account, place an order, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Azad Scents operates the website azadscents.com, an online store offering perfumes and fragrance products.

Throughout this Privacy Policy, references to “Azad Scents,” “we,” “us,” or “our” mean the operator of the Azad Scents website and online store.

Website: azadscents.com

2. Information We Collect

We may collect information that you voluntarily provide to us when you use our website, including:

  • Full name
  • Email address
  • Phone or mobile number
  • Billing and shipping address
  • City, province, and postal code
  • Account login information
  • Order and purchase history
  • Product preferences and enquiries
  • Information you provide when contacting customer support
  • Information submitted through forms, reviews, comments, or other website features

When you place an order, we may also collect information necessary to process, fulfill, deliver, and support your purchase.

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided lawfully.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be handled directly by the relevant payment provider. We may receive limited payment-related information, such as payment status, transaction reference, or confirmation, but we do not necessarily store complete payment card details on our servers.

You should review the privacy policy of your selected payment provider for information about how it processes your payment information.

4. Cash on Delivery

If you choose Cash on Delivery (COD), we may collect and share the information necessary to fulfill and deliver your order, including your name, phone number, and delivery address.

This information may be shared with our delivery or courier partners solely for the purpose of delivering your order, handling delivery-related communication, and completing the transaction.

5. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Confirm and communicate about your purchases
  • Arrange shipping and delivery
  • Contact you regarding your order
  • Provide customer support
  • Create and manage customer accounts
  • Process payments and refunds
  • Prevent fraud, abuse, and unauthorized transactions
  • Improve our products, website, and services
  • Personalize your shopping experience
  • Respond to questions, complaints, and enquiries
  • Send service-related notifications
  • Send promotional emails, offers, or updates where permitted and where you have opted in
  • Analyze website traffic and customer interactions
  • Maintain website security and functionality
  • Comply with applicable legal, regulatory, and administrative requirements

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or a lawful basis.

6. Marketing Communications

If you subscribe to our newsletter, promotional messages, or marketing communications, we may use your email address or phone number to send you information about:

  • New fragrance launches
  • Special offers
  • Discounts and promotions
  • Seasonal campaigns
  • New products
  • Important updates from Azad Scents

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us.

Please note that you may still receive essential transactional or service communications relating to orders, accounts, payments, shipping, or customer support.

7. Cookies

Azad Scents may use cookies and similar technologies to provide and improve our website.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain login sessions
  • Process and support orders
  • Improve website functionality
  • Understand how visitors use our website
  • Measure website performance
  • Support advertising and marketing activities where applicable
  • Help detect fraud and security threats

Some cookies may be placed by third-party services that operate on our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping-cart, checkout, account, or other features.

8. Website Analytics

We may use analytics and performance tools to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited
  • Time spent on pages
  • Browser and device information
  • Approximate geographic information
  • Referring websites
  • Website interactions
  • General traffic and performance information

This information helps us improve our website, products, advertising, and customer experience.

9. Information About Your Device

When you visit azadscents.com, certain technical information may automatically be collected, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate location
  • Referring URL
  • Pages visited
  • Date and time of access
  • Website interaction and diagnostic information

This information may be used for security, analytics, troubleshooting, website performance, and fraud prevention.

10. Comments and Reviews

If you leave a comment, product review, or other publicly visible content on our website, the information you submit may be visible to other visitors.

We may collect the information associated with your submission, such as your name, email address, review content, and technical information such as your IP address where applicable.

Please do not include sensitive, confidential, or unnecessary personal information in public reviews or comments.

We reserve the right to moderate, edit, or remove reviews and comments that violate our policies or applicable law.

11. Embedded Content and Third-Party Services

Our website may contain embedded content, links, plugins, payment services, analytics tools, social-media features, advertising services, shipping services, or other third-party technologies.

Examples may include:

  • Payment providers
  • Courier and delivery companies
  • Analytics services
  • Advertising platforms
  • Social-media platforms
  • Email marketing services
  • Fraud-prevention and security services

These third parties may collect information about your interaction with their services in accordance with their own privacy policies.

When you interact with third-party content or services, we recommend reviewing the privacy policy of the relevant third party.

12. Who We Share Your Information With

We do not sell or rent your personal information as a business practice.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment processors
  • Courier and delivery partners
  • Website hosting providers
  • Website and technical service providers
  • Analytics providers
  • Email and marketing platforms
  • Fraud-prevention and security providers
  • Customer-support providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies when legally required

We only share information that is reasonably necessary for the relevant purpose.

13. Shipping and Delivery

To fulfill your order, we may provide your name, phone number, delivery address, order details, and other necessary information to our delivery or courier partners.

This information is used to deliver your purchased products and communicate with you about delivery.

Courier companies may process your information according to their own privacy policies and applicable laws.

14. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain:

  • Order information for accounting and business records
  • Customer account information while your account remains active
  • Customer support communications for an appropriate period
  • Marketing subscription information until you unsubscribe
  • Security and technical information for as long as reasonably necessary for security and operational purposes

Certain information may need to be retained for longer periods where required by applicable law, accounting requirements, dispute resolution, fraud prevention, or legitimate business purposes.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Request information about how your data is being used
  • Object to certain types of processing
  • Request a copy of certain personal information we hold about you

Some requests may be subject to legal, security, administrative, or contractual limitations.

To exercise a privacy-related right, please contact us using the contact information provided below.

16. Account Information

If you create an account on our website, we may store the information associated with your account, including your name, email address, contact information, addresses, and order history.

You may update certain account information through your account dashboard where those features are available.

If you wish to delete your account or request deletion of your personal information, you may contact us.

17. Passwords and Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your account has been compromised, please contact us as soon as possible.

18. Children’s Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

19. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored on servers located outside your country.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

20. Data Security

We take reasonable measures to protect your personal information, including appropriate technical and organizational safeguards.

However, no website, server, database, or online transmission method is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

21. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any external website before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact Azad Scents.

Website: azadscents.com
Email: azadscents@gmail.com
Phone: +92 333 2965898
Business Address: Pakistan, Sindh, 69200

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

24. Consent

By using azadscents.com, creating an account, placing an order, or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described above, subject to applicable law.